What hours can I reach you by phone?
8:00 am - 10:00 pm EST - Monday through Friday; and 10:00 am - 10:00 pm Saturday; BUT, you can leave a message 24 / 7/ 365, and we will respond as soon as possible.

Do you sell used products?
No. The manufacturer or provider ships new, direct to you.

What if I don't get a shipment by the time I'm supposed to get it?
Call us - or send us an email - and we will track your shipment and do our utmost to correct the problem. We will always let you know by email (or telephone, if required), why the product is delayed and when you should expect it. BUT, please remember that we cannot control UPS, the US Post Office, and other ground/air delivery providers.

What do I do if my product is defective or missing something?
Send an email direct to the manufacturer/provider and they will handle that themselves.

What if I want to return a product? Can I get a refund?
Return, as directed by the manufacturer or provider, direct to the manufacturer or provider. The manufacturer or provider, who shipped direct to you will have directions and explanations about their refund and return policies.